Privacy Policy
Note: This Privacy Policy is an essential part of the Terms of Use and other policies, disclaimers, etc., available on the GifterStop Website. It should be read together with those documents.
GifterStop E Retail Private Limited, a company incorporated under the Companies Act, 2013, and having its registered office at [Your Registered Office Address Here] (hereinafter referred to as “GifterStop” / “we” / “us” / “our“), is committed to protecting personally identifiable information, including sensitive personal data (“Personal Information”), that we collect from you when you access and use our website (www.gifterstop.com) (referred to as the “Website“).
GifterStop aims to collect, process, and handle the Personal Information of its users in compliance with the provisions of the Information Technology Act, 2000 (“IT Act“), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws as amended from time to time (collectively referred to as “Data Protection Laws“).
This Privacy Policy represents the sole, authorized statement of GifterStop’s practices regarding the collection of Personal Information through the Website and how GifterStop uses such information.
Your Consent
Please read this Privacy Policy carefully before proceeding. By using the Website and providing your Personal Information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy. This includes, but is not limited to, your consent for sharing your information as described herein. If you disclose any Personal Information relating to other people to us, you confirm that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
If you do not agree with the provisions of this Privacy Policy, please do not access the Website.
Note: Our Privacy Policy is subject to change at any time without notice. To ensure you are aware of any changes, please review this policy periodically.
Scope of This Privacy Policy
This Privacy Policy describes the information that GifterStop collects, stores, uses, and protects as part of its normal operations. The purpose of this Privacy Policy is to explain the guidelines and procedures that GifterStop consistently follows when collecting, storing, utilizing, disclosing, or otherwise dealing with any Personal Information. By using the Website, you agree to be legally bound by this Privacy Policy, which takes effect immediately upon your first use of the Website.
Please note that the Website may contain hyperlinks to websites operated by parties other than GifterStop, or social media plug-ins. These third-party websites are developed by people over whom GifterStop exercises no control. This Privacy Policy does not apply to the practices of such third-party websites or social media websites. Such other third-party or social media websites may place their own cookies on your computer or electronic device, collect data, or ask for Personal Information. GifterStop is not responsible for the privacy practices or the content of such websites.
Information GifterStop Collects
GifterStop primarily collects and stores Personal Information that you provide while accessing and using the services offered through our Website. When you use our services, GifterStop may generally process the following:
- Contact Information: Your name, phone number, and email address.
- Demographic Information: Age and date of birth.
- Account Information: Username and password.
- Device Information: Preferences, time zone, location data, the device you use to access the Website, your device’s unique identifying number, operating system, device language, device region, mobile network information, etc.
Our main goal in collecting this information is to provide you with a safe, efficient, smooth, and personalized experience. This allows us to offer services and features that best meet your needs and to customize our Website to make your experience safer and easier.
Additionally, as you visit and use the Website, GifterStop may collect certain anonymous information from sources such as server log files and cookies and other similar tracking technologies. This includes information about your access to and purchase of products, such as what buttons/options you click on.
Use and Disclosure of Collected Information
When you provide Personal Information to GifterStop while accessing the Website to purchase products or to take steps at your request prior to entering into a contract and/or for the performance of a contract, your Personal Information will be used by GifterStop for the following purposes:
- Order Fulfillment: To facilitate your requests and orders for product purchases, including managing licenses, registrations, subscriptions, user access, capacity, billing/payments, support, and purchases.
- Customer Support: For providing customer support, processing, evaluating, and responding to your requests and inquiries.
- Legal Compliance: To comply with legal obligations to which we are subject, such as keeping records for tax or employment purposes, or providing information to public bodies, law enforcement, or government agencies in accordance with applicable laws.
Please note that while you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We use your contact information to send you offers based on your previous orders and your interests.
In the event another company acquires all or substantially all of the assets of GifterStop’s business through a consolidation, merger, asset purchase, or other transaction, GifterStop reserves the right to transfer all data (including any Personal Information) that is in its possession or under its control to such acquiring party. Thereafter, the privacy policy of such acquiring party shall govern all such data and any Personal Information that is transferred to them.
Your Promises and Guarantees to GifterStop
By using the GifterStop Website, you acknowledge, represent, and guarantee the following to us:
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Your Responsibility for Use: You will be solely responsible for your use of this Website, including any content, material, and information you post or publish. You promise to use this Website legally and only for its intended purposes.
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Compliance with Terms:You will fully comply with these Terms of Use.
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Full Accountability:You will be fully responsible for your use of this Website, including all financial charges and any legal liability you might incur.
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Understanding Service Limitations:You understand that the internet or GifterStop’s systems, services, and equipment may sometimes be inoperative (fully or partially). This can happen due to mechanical breakdown, maintenance, hardware or software upgrades, communication issues, connectivity problems, or other factors beyond GifterStop’s control. You acknowledge that GifterStop will not be held liable for any failure or inability to provide continuous, error-free, or uninterrupted services under these or any other circumstances.
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Third-Party Links: The Website may contain links to websites not maintained by or related to GifterStop. These links are provided as a service to users and are not sponsored by or affiliated with GifterStop. GifterStop has not reviewed the websites linked to or from this Website and is not responsible for the content of any other website. You access these links at your own risk. GifterStop makes no promises or guarantees about the content, completeness, or accuracy of these links or the websites they lead to. Furthermore, GifterStop does not implicitly endorse any third-party websites linked from its Website.
Communications from GifterStop
We may occasionally send you information on products, services, special deals, promotions, and our press releases or newsletters. We respect your privacy, and you can contact us at support@gifterstop.com if you wish to be removed from these marketing mailing lists.
Additionally, GifterStop may send you service-related announcements on rare occasions when it is necessary. For instance, if our service is temporarily suspended for maintenance, we might send you an email to inform you.
Security of Personal Information
GifterStop takes all reasonable steps to comply with applicable laws to ensure that the Personal Information you provide is stored in a secure environment, protected from unauthorized access, modification, destruction, or disclosure. To protect Personal Information against accidental or unlawful destruction, loss, or modification, and against unauthorized disclosure or access, GifterStop has implemented robust security practices and standards to guard your information.
We have a comprehensive and well-documented information security program and policy that includes managerial, technical, operational, and physical security control measures. These measures are appropriate for the information assets being protected, considering the nature of our business operations. We use secure servers (protected by SSL/TLS encryption for data in transit) to store the information you give us when you use the Website or create an account, and we ensure your Personal Information is saved on secure servers.
These technical and organizational measures include procedures to deal with any suspected data breach. If you suspect any misuse, loss, or unauthorized access to your Personal Information, please inform us immediately by contacting our Grievance Officer (details provided below).
The security of your Personal Information is important to us. While GifterStop strives to protect your Personal Information at all times, we cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your username and password for your account and to your computer or electronic device. Be sure to sign off from your account on the Website if you access it from a shared computer or device.
GifterStop also wishes to caution its users about phishing attacks, where unscrupulous third parties try to extract sensitive and confidential information from you by posing as a genuine website or by sending an email misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such emails. If you receive such a message claiming to be from GifterStop, please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.
GifterStop does not sell, rent, loan, trade, lease, or license any Personal Information collected from or provided by you.
Sharing of Personal Information
We may share your Personal Information with the following entities:
- Our affiliates and group companies (like [Your Parent Company/Group Company Names, if any, otherwise remove this example]) and other entities to execute your orders.
- Our employees, vendors, agents, and professional advisors working on our behalf for the purposes described in this policy.
- Service providers who help protect and secure our systems and provide services to us that require the processing of Personal Information, such as hosting your information or processing your information for data profiling and user analysis.
We generally do not share other Personal Information collected from the Website with other third parties. However, this may happen if:
- You request or authorize us to do so.
- We need to comply with applicable law or respond to valid legal processes.
- We need to operate and maintain the security of this website, including to prevent or stop an attack on our computer systems or networks.
In addition to the above, we may share your Personal Information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal acts, and to correlate related or multiple accounts to prevent abuse of our services.
Access to Your Personal Information
For information collected through the Website, users can send an email or letter to the Grievance Officer (details provided below) to:
- Access Personal Information that GifterStop has collected from you through your access to and purchase of products through the Website.
- Correct any factual errors in such Personal Information.
- Withdraw your consent allowing GifterStop to use your Personal Information.
To protect the privacy and security of our users, GifterStop will take reasonable steps to verify your identity before granting you access to your Personal Information collected and maintained by GifterStop.
Retention of Personal Information
GifterStop retains your Personal Information for as long as necessary to provide access to and use of the Website, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. As these needs can vary for different data types and purposes, actual retention periods can vary significantly.
After the retention period expires, your Personal Information will be deleted. If we are unable to completely delete the Personal Information from our systems, we will ensure that there are appropriate measures in place to secure the information and protect it from further use.
User Rights for European Citizens (GDPR)
If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR) regarding your Personal Information that GifterStop processes. To exercise any of these rights, please contact us at support@gifterstop.com.
a. Right to Access Information: You have the right to request a copy of the Personal Information we hold about you.
b. Right of Correction: You have the right to update any inaccurate or incomplete information we may have about you.
c. Right to be Forgotten (Erasure): You have the right to ask us to remove the Personal Information we hold about you from our servers when it is no longer necessary for the purposes for which it was collected. Please note that in some situations, we may still be able to lawfully process your Personal Information for legal purposes. Refer to the “Retention of Personal Information” section for more details.
d. Right to Restriction of Processing: You have the right to limit how your data is processed. Contact us if you believe the Personal Information we hold about you is inaccurate, or if you wish to restrict its processing in specific situations.
e. Right of Portability: You have the right to request us to transmit your Personal Information that we hold about you to another company or organization, where technically feasible. We ensure you can download your Personal Information.
f. Right to Object: You have the right to object to certain specific types of data processing, such as direct marketing. Contact us for more details or to exercise this right. If this refers to automated decision-making (without human participation), please inform us, and we will review your request.
g. Right to Object to Automated Processing, including profiling: You have the right to be exempt from any potential legal repercussions of automated processing or profiling.
h. Right to Withdraw Consent: You have the right to withdraw your consent at any time if we are relying on it to process your Personal Information. You can do this by contacting us at support@gifterstop.com.
i. Right to Opt-Out of Marketing Messages: You have the option to opt out at any time if you no longer wish to receive marketing communications from GifterStop. You may also opt out at any time if you have agreed to receive tailored content based on your use of our services. Please be aware that you might continue to receive marketing communications for a short while after opting out, as our systems update.
j. Right to Object to Cookies: Most web browsers are set by default to allow cookies. You can usually choose to set your browser to delete or reject browser cookies. Please note that deleting or rejecting necessary cookies may impact the availability and functionality of our services.
k. Right to Review: If GifterStop rejects your request made in accordance with your right of access, we will inform you of the reasons why.
l. Right to Lodge Complaints: You have the right to file a complaint at any time with your local supervisory authority and GifterStop’s data protection representatives regarding our privacy practices as a data controller. However, we would appreciate the chance to resolve any issues before you notify your local supervisory authority. You can reach our Grievance Officer using the details provided below.
User Rights for California Citizens (CCPA/CPRA)
If you are a resident of California, you can exercise certain privacy rights relating to your Personal Information under the California Consumer Privacy Act (CCPA) of 2018 (effective January 1, 2020) and the California Privacy Rights Act (CPRA) of 2020 (effective January 1, 2023). The rights applicable to you are outlined below.
a. Right to Information Regarding the Collection, Use, and Sale of Personal Information: This Privacy Policy generally defines the categories of Personal Information we collect, how we gather and use it, and how we disclose it. As a California resident, you have the right to inquire further about the following for the preceding 12 months: * The general and detailed pieces of your Personal Information we hold. * The sources from which we obtained your Personal Information. * The reasons why we acquired your Personal Information. * The categories of third parties with whom we share your Personal Information. * The categories of Personal Information we have shared with third parties about you. You can contact our Grievance Officer (details below) or email support@gifterstop.com to request this information. We will need to verify your identity to address your request.
b. Right to Deletion of Data: You have the right to ask us to delete any Personal Information we hold about you. Upon receiving your request, we will inform you if your data can be deleted and will instruct all third parties with whom we have shared your Personal Information to delete it. We may not be able to erase your Personal Information or direct our third parties to do so in certain situations, including but not limited to: * If we need to retain your Personal Information to provide you with our products or services, complete a transaction, fulfill contract requirements, fulfill warranty requirements, or facilitate a product recall. * To identify security issues; defend against malicious, misleading, duplicitous, or illegitimate behavior; or to take legal action against those responsible. * To find and fix faults that interfere with intended functionality. * To ensure it does not impede another customer’s exercise of free speech. * If data storage is required by law. * If storing your Personal Information is essential for internal and lawful purposes.
c. Right to Opt-Out of the Sale/Sharing of Personal Information: You do not need to submit a request to opt-out of the sale of your Personal Information, as GifterStop does not sell your Personal Information to third parties. If you wish to opt-out of sharing your Personal Information with third parties (for purposes other than sale), please feel free to reach us at support@gifterstop.com.
d. Right to Exercise Your Privacy Rights Without Discrimination: GifterStop will not discriminate against you if you choose to exercise any of your rights provided under CCPA and CPRA. This includes, but is not limited to: (1) refusing to provide goods and services to you; (2) charging different prices for our goods and services; or (3) providing you with goods or services of a different level or quality.
e. Right to Use an Authorized Agent: To exercise the rights mentioned above, you may use an authorized agent to submit requests on your behalf. Please state whether you are an authorized agent when contacting us to exercise any rights under CCPA or CPRA. If so, we will provide guidance on how to verify and handle your request.
f. Right to Correction: If you wish to amend or correct any Personal Information stored with us, please feel free to contact us at support@gifterstop.com.
g. Right to Data Portability: You may send a request to transmit your Personal Information to another organization. We will inform you about the status of such a request after considering the technical feasibility.
h. Right to Access Information about Automated Decision Making: You may request GifterStop to share information about automated decision-making processes linked with your Personal Information.
i. Right to Opt-Out of Automated Decision-Making Technology: You may send a request to GifterStop to opt-out of the use of automated decision-making technology.
Cookies and Tracking Technologies
To personalize your shopping experience, GifterStop uses cookies and other similar tracking technologies on the Website. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website.
GifterStop also automatically receives and records information on our web server logs from your device, including your Internet Protocol (IP) address. We record IP addresses for anonymous statistical purposes, administration of this Website and associated servers, and to improve our services. We may also collect information from optional online surveys on the Website and/or third-party sites, which may include demographic information (like gender, age, income), as well as product and service preferences of users.
Clear Gifs (Web Beacons/Web Bugs): We do not use clear gifs (i.e., Web Beacons/Web Bugs) in our HTML-based emails. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track online movements. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages.
Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. GifterStop is not responsible for the privacy practices or the content of those linked websites.
Use of Children’s Information
Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect any Personal Information from children under the age of 18 years. If you have shared any Personal Information of children under the age of 18 years, you confirm that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Advertisements on the Website
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to our Website and other websites to provide advertisements about goods and services of interest to you
Grievance Officer
For any queries related to this Privacy Policy, correction of any Personal Information you have provided, or for making a complaint about a breach of privacy, please contact GifterStop’s official Grievance Officer:
Name: [Your Grievance Officer’s Name] Address: [Your Grievance Officer’s Full Address] Email Address: [Your Grievance Officer’s Email Address, e.g., grievance@gifterstop.com] Contact Number: [Your Grievance Officer’s Contact Number]